Imperial Hero International

General Category => Bugs => Topic started by: valnir on December 29, 2010, 06:02:23 PM

Title: ACCAUNT LOCKED FROM 20th december: please unlock it
Post by: valnir on December 29, 2010, 06:02:23 PM
Hi all, my accaunt is locked from the 20th december 2010, and still is locked after several request to unlock it. Could someone please tell me what to do in order to get it unlock or tell me or tell me who do I contact to unlock it?

I cannot see the map screen, i cannot get in a guild, i cannot craft anything. It started when i was removed by an alliance when i was in  an outpost and i can do nothing.

NAME: m4tt
REALM: 2



Here is some print:


1.When i click on the heroes button:
(http://i56.tinypic.com/2dlkhud.jpg)


2.When i click on the map button:
(http://i55.tinypic.com/2zzl0dw.jpg)


3.When i click on the crafting button
(http://i55.tinypic.com/2zzl0dw.jpg)


4.When i click on the guild button:
(http://i55.tinypic.com/2zzl0dw.jpg)


5. When i click on the Challange button:
(http://i56.tinypic.com/264jpqc.jpg)

Title: Re: ACCAUNT LOCKED FROM 20th december: please unlock it
Post by: Tinman on December 29, 2010, 06:28:36 PM
Try logging in with a different browser like Internet explorer and see if that works. Also update flash to latest.
Title: Re: ACCAUNT LOCKED FROM 20th december: please unlock it
Post by: robiolastex on December 29, 2010, 06:38:08 PM
Try logging in with a different browser like Internet explorer and see if that works. Also update flash to latest.

friend, valnir is my friend and he said that the problem was born when he was removed from his guild while he was in an outpost, so the problem cannot be the browser or the flash player...
Title: Re: ACCAUNT LOCKED FROM 20th december: please unlock it
Post by: Tiger on December 29, 2010, 07:30:42 PM
It will be checked tomorrow.
Title: Re: ACCAUNT LOCKED FROM 20th december: please unlock it
Post by: valnir on January 01, 2011, 10:44:43 PM
It will be checked tomorrow.



Still locked
Title: Re: ACCAUNT LOCKED FROM 20th december: please unlock it
Post by: Tiger on January 01, 2011, 11:14:40 PM
I left message in office, they said it will be fixed. I will remind them in monday again.
Title: Re: ACCAUNT LOCKED FROM 20th december: please unlock it
Post by: bender86 on January 02, 2011, 04:45:48 PM
my friend al_kapone realm 2 has the same problem :) remember to fix also his account..thanks.
Title: Re: ACCAUNT LOCKED FROM 20th december: please unlock it
Post by: valnir on January 03, 2011, 04:27:21 PM
Fixed now, thanks.