Imperial Hero International

Imperial Hero v2.0 => Imperial Hero 2.0 Discussion => Topic started by: marek198 on December 23, 2016, 12:10:03 AM

Title: log in problem
Post by: marek198 on December 23, 2016, 12:10:03 AM

Hi all!
What is happening with the game last few days? It is difficult to log in, few of my guild members wrote to mods, but no answers. Hope you didnt gave up from this great game. I cant enter in the game all evening, seems that I will lose bonus : (
Too many "Whoops. Something went wrong. Please, try again later."messages last days.

Title: Re: log in problem
Post by: Stella on December 25, 2016, 09:45:18 PM

Hi, marek198! Let me know if the problem persists.

Title: Re: log in problem
Post by: marek198 on December 26, 2016, 08:44:26 PM

I managed to enter the game, but I still notice some log problems sometimes. Also I noticed difference in browsers (if I have log problem in chrome, it works in firefox). Anyway, thx for respond, I`m glad that forum is not completely dead. Can you please check account for player demoni999, it`s my guild member but he`s not good with english, so I`m asking for him. He got black screen when he log in and cant play last few days. Thx in advance!

Happy holidays to you, your team and all IH players!

Title: Re: log in problem
Post by: Stella on December 29, 2016, 05:17:09 PM

The problem is solved. We apologise for any inconvenience caused.

Title: Re: log in problem
Post by: marek198 on December 29, 2016, 10:14:02 PM

many, many thanks!

Can you please check accounts for IGIDO and demoni74561448, they got same problem with black screen. Sorry for this, seems they have chosen me as negotiator : )  Also, what is happening with phone application, it doesnt work for days. I tried reinstall, but problem remains. Once again, sorry for bothering you and happy holidays!

Title: Re: log in problem
Post by: Stella on January 03, 2017, 06:39:30 PM

The team has been informed. We thank you for your patience and understanding.

Title: Re: log in problem
Post by: marek198 on January 04, 2017, 04:28:10 PM

Once again thanks for your support!

Title: Re: log in problem
Post by: Stella on January 05, 2017, 11:31:59 AM

You're welcome  :)

Title: Re: log in problem
Post by: marek198 on January 07, 2017, 03:13:19 PM

Hi!
Phone application is finally working, thanks for solving that problem. Accounts of IGIDO and demoni74561448 still dont work, can you please check that?

Title: Re: log in problem
Post by: Stella on January 09, 2017, 04:27:56 PM

I hope we'll be able to solve these problems next week. We apologize for the delay and any inconvenience this may cause.

Title: Re: log in problem
Post by: marek198 on January 23, 2017, 11:31:44 PM

Hi again!

Sorry if I`m bothering you, just wanted to remind you on log problem for those 2 accounts, as they are still not solved.

Title: Re: log in problem
Post by: Stella on January 27, 2017, 01:51:20 PM

Done. We apologize for the delay.

Title: Re: log in problem
Post by: marek198 on January 27, 2017, 10:57:12 PM

Thx, but please check again account for demoni74561448, as it gives just "hero is busy" and cant do nothing.

Title: Re: log in problem
Post by: Stella on January 30, 2017, 06:39:44 PM

Please, check it now.

Title: Re: log in problem
Post by: marek198 on January 30, 2017, 11:32:42 PM

Many thanks, problem solved! Hope I wont bother you any more  :)

Title: Re: log in problem
Post by: Stella on January 31, 2017, 09:19:36 AM

You're welcome.

Title: Re: log in problem
Post by: marek198 on February 06, 2017, 11:38:52 PM

I'm very uncomfortable to ask again for account IGIDO, but he got problem with black screen again. I really dont know what is he doing as problem is back just few days you solved it. Once again sorry for bothering you, I really hope this is last time.

Title: Re: log in problem
Post by: Stella on February 07, 2017, 02:03:06 PM

The problem is caused by the bonuses you have chosen for the item that you were going to make. Your account was fixed. We are very sorry for the inconvenience!

Title: Re: log in problem
Post by: marek198 on February 07, 2017, 10:43:48 PM

many thx for quick solving problem!

Title: Re: log in problem
Post by: Stella on February 08, 2017, 09:18:53 AM

You're welcome.

Title: Re: log in problem
Post by: marek198 on March 23, 2017, 10:01:39 PM

Hi again!
Can you please check hero ZliKrastavac, he is stuck in travel and I cant move anywhere(hero is busy). Also, phone application is not working again.

Title: Re: log in problem
Post by: Stella on March 24, 2017, 06:50:51 PM

The problem with the account has been solved. We apologise for any inconvenience caused.

Title: Re: log in problem
Post by: marek198 on March 24, 2017, 07:46:04 PM

Many thanks for quick solving, still can take advantage of craft bonus  :)

Title: Re: log in problem
Post by: Stella on March 27, 2017, 09:55:29 AM

So, everything's ok now, right?

Title: Re: log in problem
Post by: marek198 on March 28, 2017, 10:48:13 AM

Yes, account is working fine, but can you please check phone application, it`s having log problem for few days. I tried reinstall, but problem remains. I talked with few of my guild members, they have same problem.

Stella, big thanks for all of this, pity that only two of us are using this forum.

Title: Re: log in problem
Post by: Stella on March 28, 2017, 03:23:02 PM

Unfortunately we don't support the application anymore.

Title: Re: log in problem
Post by: marek198 on March 28, 2017, 10:24:02 PM

Too bad  :'(

Thanks for your support until now, hope you wont give up from this beautiful game!

Title: Re: log in problem
Post by: Stella on March 29, 2017, 08:10:20 AM

You're welcome.