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Imperial Hero International
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Imperial Hero v2.0
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Shorted on diamond package
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Topic: Shorted on diamond package (Read 10259 times)
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sgtjarhead
Tier 1
Posts: 3
Karma: +0/-0
Shorted on diamond package
«
on:
November 08, 2016, 06:18:08 PM »
I have purchased two packages that contain 1200 diamonds, 3600 stamina, 60 sapphire and 2.2 million gold. Instead of receiving that package, I got 253 diamonds only. Fix it or give me my money back.
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Stella
Community Manager
Posts: 86
Karma: +39/-0
Re: Shorted on diamond package
«
Reply #1 on:
November 08, 2016, 06:32:23 PM »
Please, send your account and realm.
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sgtjarhead
Tier 1
Posts: 3
Karma: +0/-0
Re: Shorted on diamond package
«
Reply #2 on:
November 08, 2016, 06:39:45 PM »
account is sgtjarhead
It does not give me the option to choose a realm in Imperial Hero.
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sgtjarhead
Tier 1
Posts: 3
Karma: +0/-0
Re: Shorted on diamond package
«
Reply #3 on:
November 09, 2016, 01:31:17 AM »
So glad I got one email from support and then no response once I sent them all of the information that they requested. What a joke to call themselves support. They sure don't care about taking our money, but shame on us if their system screws the player out of stuff we paid for. I would call that fraud.
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Stella
Community Manager
Posts: 86
Karma: +39/-0
Re: Shorted on diamond package
«
Reply #4 on:
November 10, 2016, 06:49:50 PM »
Thank you for providing me with the information. After doing the necessary check, I will inform you about the result.
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Stella
Community Manager
Posts: 86
Karma: +39/-0
Re: Shorted on diamond package
«
Reply #5 on:
November 14, 2016, 09:30:37 AM »
Hello, the problem has been solved and the amount of diamonds you purchased have been loaded into your account. We apologize for the inconvenience.
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Imperial Hero International
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Imperial Hero v2.0
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Shorted on diamond package