Why are you baffled, Sir?
You think that you are a customer and you have rights?
Please, read the Terms and Conditions again, before you make such statements.
We are not entitled to do anything.
The game is free of charge.
You choose wheather to pay us or not.
So, please, keep your mentor tone for yourself.
And don't tell me about Ultima Online or your 10+ years of MMORPG gaming experience, because, trust me, I'm not even remotely impressed.
I am by no means obliged to help or to give information to a user who has been already punished.
And, note, that I'm still polite.
And, being polite, I'm gonna tell you for the last time.
The next topic you open up in this forum will result in your ability to post in this forum being suspended.
Have a nice day, Sir.