We haven't forgot/ignored your post, sir.
But except of your issue, there are other as well. So thanks for your patience so far.
There isn't a way to check what/how happened the day you were with 712/2486 hp (Ophalia prov. city - Valonia).
We used health potions in Ophalia/Valonia with your account and you hp went full without prob
We wasted 2-3 diamonds for that- they will be applied back to your account, no worries.