Feedback/support issue

[mac69]

Ok something was glitching in game today and then it went offline for a bit.  The upshot of it is that I sold an item at auction today, it shows a sold in my offers but I have had no mail for it & no gold.  I messaged feedback twice and have had no response - if you are asking me to spend money on your game ( which I have twice now already ) then the least you could do is have some sort of working support option built into game.  Would someone please get in touch with me regarding this either in game or by e-mail, it really does not give the greatest impression of the game at all thanks.

[Vania]

You sent your feedback yesterday at 17:02 and you received an answer yesterday at 17:29:53 on your email. 

[mac69]

checked again and no e-mail - sent you a pm with alternative e-mail address sorry

[Vania]

Hello!

You play the game via facebook. When you send us your feedback, our answer goes to the email address, which you have connected whit facebook. And that mail is different from those, which you gave me in the personal message. Here are the answers to your questions:

1: Some of the recipe have only one manufacture. You can see how many makings has the recipe by the number in the square brackets.
2: Your hero is fixed, and you are received 45500 gold from sold auction item last night.

Best regards