Author Topic: log in problem  (Read 65065 times)

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Offline marek198

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log in problem
« on: December 23, 2016, 12:10:03 AM »
Hi all!
What is happening with the game last few days? It is difficult to log in, few of my guild members wrote to mods, but no answers. Hope you didnt gave up from this great game. I cant enter in the game all evening, seems that I will lose bonus : (
Too many "Whoops. Something went wrong. Please, try again later."messages last days.
« Last Edit: December 23, 2016, 12:13:39 AM by marek198 »

Offline Stella

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Re: log in problem
« Reply #1 on: December 25, 2016, 09:45:18 PM »
Hi, marek198! Let me know if the problem persists.

Offline marek198

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Re: log in problem
« Reply #2 on: December 26, 2016, 08:44:26 PM »
I managed to enter the game, but I still notice some log problems sometimes. Also I noticed difference in browsers (if I have log problem in chrome, it works in firefox). Anyway, thx for respond, I`m glad that forum is not completely dead. Can you please check account for player demoni999, it`s my guild member but he`s not good with english, so I`m asking for him. He got black screen when he log in and cant play last few days. Thx in advance!

Happy holidays to you, your team and all IH players!
« Last Edit: December 26, 2016, 10:36:17 PM by marek198 »

Offline Stella

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Re: log in problem
« Reply #3 on: December 29, 2016, 05:17:09 PM »
The problem is solved. We apologise for any inconvenience caused.

Offline marek198

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Re: log in problem
« Reply #4 on: December 29, 2016, 10:14:02 PM »
many, many thanks!

Can you please check accounts for IGIDO and demoni74561448, they got same problem with black screen. Sorry for this, seems they have chosen me as negotiator : )  Also, what is happening with phone application, it doesnt work for days. I tried reinstall, but problem remains. Once again, sorry for bothering you and happy holidays!
« Last Edit: December 31, 2016, 07:33:17 PM by marek198 »

Offline Stella

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Re: log in problem
« Reply #5 on: January 03, 2017, 06:39:30 PM »
The team has been informed. We thank you for your patience and understanding.

Offline marek198

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Re: log in problem
« Reply #6 on: January 04, 2017, 04:28:10 PM »
Once again thanks for your support!

Offline Stella

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Re: log in problem
« Reply #7 on: January 05, 2017, 11:31:59 AM »
You're welcome  :)

Offline marek198

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Re: log in problem
« Reply #8 on: January 07, 2017, 03:13:19 PM »
Hi!
Phone application is finally working, thanks for solving that problem. Accounts of IGIDO and demoni74561448 still dont work, can you please check that?

Offline Stella

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Re: log in problem
« Reply #9 on: January 09, 2017, 04:27:56 PM »
I hope we'll be able to solve these problems next week. We apologize for the delay and any inconvenience this may cause.

Offline marek198

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Re: log in problem
« Reply #10 on: January 23, 2017, 11:31:44 PM »
Hi again!

Sorry if I`m bothering you, just wanted to remind you on log problem for those 2 accounts, as they are still not solved.

Offline Stella

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Re: log in problem
« Reply #11 on: January 27, 2017, 01:51:20 PM »
Done. We apologize for the delay.

Offline marek198

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Re: log in problem
« Reply #12 on: January 27, 2017, 10:57:12 PM »
Thx, but please check again account for demoni74561448, as it gives just "hero is busy" and cant do nothing.

Offline Stella

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Re: log in problem
« Reply #13 on: January 30, 2017, 06:39:44 PM »
Please, check it now.

Offline marek198

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Re: log in problem
« Reply #14 on: January 30, 2017, 11:32:42 PM »
Many thanks, problem solved! Hope I wont bother you any more  :)