Author Topic: Shorted on diamond package  (Read 7566 times)

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Offline sgtjarhead

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Shorted on diamond package
« on: November 08, 2016, 06:18:08 PM »
I have purchased two packages that contain 1200 diamonds, 3600 stamina, 60 sapphire and 2.2 million gold. Instead of receiving that package, I got 253 diamonds only. Fix it or give me my money back.

Offline Stella

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Re: Shorted on diamond package
« Reply #1 on: November 08, 2016, 06:32:23 PM »
Please, send your account and realm.

Offline sgtjarhead

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Re: Shorted on diamond package
« Reply #2 on: November 08, 2016, 06:39:45 PM »
account is sgtjarhead
It does not give me the option to choose a realm in Imperial Hero.

Offline sgtjarhead

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Re: Shorted on diamond package
« Reply #3 on: November 09, 2016, 01:31:17 AM »
So glad I got one email from support and then no response once I sent them all of the information that they requested. What a joke to call themselves support. They sure don't care about taking our money, but shame on us if their system screws the player out of stuff we paid for. I would call that fraud.

Offline Stella

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Re: Shorted on diamond package
« Reply #4 on: November 10, 2016, 06:49:50 PM »
Thank you for providing me with the information. After doing the necessary check, I will inform you about the result.

Offline Stella

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Re: Shorted on diamond package
« Reply #5 on: November 14, 2016, 09:30:37 AM »
Hello, the problem has been solved and the amount of diamonds you purchased have been loaded into your account. We apologize for the inconvenience.